Improving Client Satisfaction and Loyalty
Welcome, we're pleased that you're interested in discovering more about The Performance
Improvement Company (TPIC) and how we can work together to effect substantial increases
in the strength of your key client or customer relationships to measurably increase
loyalty. As you learn more about TPIC, you'll see why so many business-to-business
service companies and professional services firms have chosen us as their loyalty
measurement and management partner.
Who We Are
We are a privately held company that is among the most experienced customer / client
loyalty measurement and management service providers. Our passion is to combine
our consulting, research and process experience to innovatively, systematically
and practically improve their business performance.
How We Do It
As consultants, we work with you to tailor the customer loyalty management process
to your business needs. Some of the key steps in the process include:
- Recipient List Building
- Questionnaire Delivery
- Response Processing
- Loyalty Management
What We Do
We gather and report customers' and clients' service perceptions and evaluations.
We deliver real-time response reporting through secure web-based applications.
Our reporting systems are designed to transform data into actionable information,
which in turn allows our clients to enhance loyalty at all organizational levels
TPIC, The Performance Improvement Company, pioneered satisfaction measurement and
loyalty assessment in business-to-business and professional services firms. Contact
us for more information or a live demonstration. Start managing client loyalty now!
Send us a message