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We use technology to ensure that the right information gets to the right people in your organization in the right format at the right time - cost-effectively. You choose who in your organization can see what levels or segments of information and we enable the dedicated web applications for your company to serve your people accordingly. You can have the ability to view responses real-time, create user-defined summary reports, append or edit your customer data, view "at-risk" relationships and take immediate action to enhance loyalty.

 Contact Media

Email
Postal advance letter - -
Postal questionnaire package -

Response Media

On-line
On paper via business reply mail -

Reports Included

Email response notification to service delivery team
Response reports on-line including at-risk assessment
At-Risk respondents summary report on-line - -
At-Risk respondents summary report sent to leadership weekly via email - - -
Overall summary report on-line by service-line
User-defined, on-demand summary reports on-line - -
Multiple access levels to reports and data - -
Full action-planning reporting and tracking capabilities on-line for all "at-risk" responses - - -
Off-line, customized reporting available on-demand - - -

Statistical Analysis

Annual Analysis Optional Optional
Multiple Analyses Optional Optional Optional